Unable to remove team member with admin access from Settings - Team Members. Customer support is also unable to remove.

1) The problem → I have a membership plan with a free trial, but members are getting billed immediately. They are signing up directly paid for a paid membership. 2) Why is this important → I need to issue refunds and convince people I wasn't trying to rip them off. It's misleading and unacceptable. 3) What's your plan B → We were doing the free trial via coupon before you released the trial feature in house. The problem with that is it screws up the data in Stripe, since trial users are then counted as subscribers and incorrectly included in MRR calcs.

1) The problem → My members need to reset their password when trying to login to circle using the SSO. 2) Why is this important → I do not want my members to have to go back into my website to use the other login modal to click on the password reset button. 3) What's your plan B → Tell members to go to my website and use the password reset button. 4) Possible solutions we could build for you → Add password reset button to the SSO circle login page.

I came across a weird glitch... two members with the same email address. I've since changed one of the email addresses so that my customer could get back into their members area

OG Thread: https://community.memberstack.com/c/community-feedback/upgrade-downgrade-issues When a member attempts to upgrade their account and their payment fails, their existing membership and account are cancelled. Meaning we are losing out on MRR due to involuntary churn. If an upgrade payment fails, they should return back to their original subscription.

Members receive error when using 100% Free Trial. Also, membership is being created in Stripe, but not in Memberstack

A user was past due, wanted to change their membership to a free one in the dashboard. When I go to do so an error pops up "no such subscription: sub...." But the membership is valid. The membership for that user is also cancelled in Stripe.

User went through sign up process and on a free plan for pre-approval. Then I upgrade to this plan "Antichambre V2" using a coupon, 100% off forever. It fails and this error shows up. "Error: This customer has no attached payment source or default payment method"

Webhook trigger issues – Hey guys, been sorting through a bunch of backlog from the weekend from what appears to be an issue with new members occasionally not sending anything to the webhook I set up. It appears that the user was able to create the account on the site, and they were successfully created in memberstack. However, nothing was sent to the "Member create" webhook I have, thus my integromat scenario was not run. I've looked for similarities in cases, but nothing I've looked at appears to line up (user's browser, location, time.)

When a user's payment fails, then goes to add a new payment method. The user is then charged what looks like a pro-rated amount and then charged the renewal amount.