When a payment has been blocked by Stripe because of the Default Radar Rule, and it's been cancelled, it still shows up as Active subscription in Memberstack.

I have a few users who can't login to their account with their email and password. there seems to be a 401 and it shows the "wrong email or password message" even if they are good. It seems even worse when using the "show/hide password" feature that I took from Duncan's templates... but it already happened before I added that.

When a user's payment fails, then goes to add a new payment method. The user is then charged what looks like a pro-rated amount and then charged the renewal amount.

I have a member which appears on the csv export file but not in the dashboard of the members

1) The problem → My members need to reset their password when trying to login to circle using the SSO. 2) Why is this important → I do not want my members to have to go back into my website to use the other login modal to click on the password reset button. 3) What's your plan B → Tell members to go to my website and use the password reset button. 4) Possible solutions we could build for you → Add password reset button to the SSO circle login page.

I set up the connection between Memberstack & Zapier. It worked for a while, but when I tried to set up another Zap I receive this error -> Got 400 calling POST https://api.memberstack.io/zapier/samples/members , expected 2xx.

I don't think this is a user error issue. My users are running into this weird issue where if they have logged in, and proceed to log in again to access the community it gives me an incorrect password / email pop up. This only happens to my new users about 8% of the time on Chrome, not on safari or Microsoft Edge. I have made no changes to SSO side.

Webhook trigger issues – Hey guys, been sorting through a bunch of backlog from the weekend from what appears to be an issue with new members occasionally not sending anything to the webhook I set up. It appears that the user was able to create the account on the site, and they were successfully created in memberstack. However, nothing was sent to the "Member create" webhook I have, thus my integromat scenario was not run. I've looked for similarities in cases, but nothing I've looked at appears to line up (user's browser, location, time.)

1) The problem → If the "subscription update" is failed on stripe, the membership of the client is canceled straight away on Memberstack which should not be the case because stripe will try to collect payment the next day or 3 times and if they succeed, they money will pass through but the membership will still be canceled on Memeberstack. 2) Why is this important → We have had a lot of unhappy users who have been charged yet their membership is canceled on MS 3) What's your plan B → N/A 4) Possible solutions we could build for you → This would really need customization from Memberstack since the subscription is being cancelled on Memberstack right away. It would be possible if Memberstack can make a hold on the subscription until the payment went through, and not canceling the whole subscription.

Hi, I’m using memberstack for Japanese people. I have Two things. Please let it use card brand JCB in memberstack. (This can use in Stripe) Not let in JCB card person in membership. Some Japanese have a JCB card brand that is Japanese credit card brand. This card brand can’t use in memberstack’s register page but people use it can go into membership page. Please think about it.