1) The problem → I have a paid membership with a free trial. However, all of my members first start out with a free membership. When they go to "upgrade" to the paid membership they don't get the free trial! The only way to get the free trial is to sign up (for the very first time) for that membership.
2) Why is this important → My members are expecting a free trial (it's in the name of the membership), but they are getting charged immediately.
3) What's your plan B → Remove my free membership (I don't want to do this) or remove the free trial.
4) Possible solutions we could build for you → Let me decide if/when the free trial gets applied or ignored.